Effective communication is instrumental in the complex world of property management. This will allow for smooth operation of the property. Strata managers have the responsibility of administration and maintenance of strata properties and they rely on communication to fulfil their responsibilities.
Strata managers at Body Corp Melbourne have established clear lines of communication that are accessible so that efficient interactions with stakeholders can be managed. There can be a dedicated communication website or portal that they use or an email distribution list. They will also maintain open lines of communication using the phone. In-person meetings are another option. Having multiple channels for communication will ensure that the strata managers are able to accommodate different needs and preferences of property owners and residents. They will also keep all the stakeholders informed by providing regular updates and notifications on recent developments. Some of the updates will be regarding repair work, maintenance schedules, financial reports and committee meetings. The strata managers will spread the word using newsletters, noticeboards, email updates and community forums. This will keep everyone engaged in the management of the property.
In addition to providing essential information
Strata managers will also use their active listening skills and empathy so that they can learn the concerns and feedback of the residents and property owners. They may have certain suggestions to make the management smoother or to resolve certain concerns. And a strata manager should have the understanding and empathy to listen to these concerns. This is how they can build trust and rapport within the community. There has to be transparency in strata management and one such aspect of this is maintaining clear communication. There has to be transparency when it comes to decision making processes, administrative procedures, financial matters etc. This will build trust and demonstrate the commitment of the strata managers to accountability. There can be certain conflicts in the community and to resolve these, you need to have effective communication. This can help in easily addressing grievances in a constructive way. Strata managers will act as mediators in this context and they will facilitate dialogue and negotiation so that a mutually acceptable solution for everyone involved can be reached. This can help promote harmony within the strata community.
Professionalism is an important aspect of effective communication
The strata managers should communicate with stakeholders in a respectful and professional manner and this requires them to maintain a positive tone in their interactions. They need to communicate clearly and concisely so that the credibility of the management company is improved. Timeliness is required for communication when it comes to addressing requests, inquiries, concerns etc. The strata managers will acknowledge the receipt of the requests and update the stakeholders as necessary. They also need to follow up on previous communications so that they can maintain their reliability. This will reinforce trust in the strata manager’s ability to manage the property. Effective communication is an ongoing process and this is something that will need continuous improvement. Strata managers can get feedback from stakeholders regularly so that they can find areas for improvement.
